Federal government calls on Optus to ‘step up’ handling of cyber-attack, says telco has yet to provide critical information

The federal government has called on Optus to “step up” its handling of the major data breach, saying it still has not provided government agencies with critical information about customers who had their Medicare or Centrelink details exposed.

The cyber attack occurred almost a fortnight ago, with the names, birthdates, phone numbers, healthcare and passport details of up to 9.8 million Australians potentially compromised.

Government Services Minister Bill Shorten said Services Australia wrote to Optus on September 27, asking for the full details of all affected customers whose Medicare and Centrelink details were leaked.

But he said in the five days since that request, Optus has failed to hand over that data to the government.

“The drawbridge needs to come down,” he said.

“We know that Optus is trying to do what they can, but having said that, it’s not enough.

“It’s been 11 days since the breach — it’s peculiar that we still can’t identify who for example used their Medicare information — their number — to be able to get identification.”

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